Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity
In digital enterprises, chatbot requirements differ significantly in complexity and capability. As chatbot projects rise, often different vendors are selected by different groups, leading to redundancies. Executive leaders should enable establishing a consolidated strategy for enterprise chatbots.
Most enterprises have a growing and diverse range of existing and planned chatbot deployments from different business owners throughout their enterprise.
Governance of chatbot applications, including the complexity of their requirements and the associated costs, varies enormously within a single enterprise.
Addressing varied enterprise requirements often involves multiple vendors and solutions, making it difficult to effectively develop and maintain a common set of skills and investments.
1 Gartner, 'Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity' By Bern Elliot, Van Baker, Magnus Revang - 21 January 2021